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Terms of Use

Last Updated: 14 May 2026

Welcome and thank you for your interest in Zura! These Terms of Use (this “Agreement” or these “Terms”) describe the terms and conditions applicable to your use of the Zura Health OS mobile application (the “Mobile App”), our website at zurahealthos.com (the “Site”), and the services, content, communications, and product features relating to the Site and Mobile App (collectively with the Site and Mobile App, the “Services”).

The Services are currently operated by the Zura team (“Company,” “we,” “us” or “our”), based at the Lehrstuhl für Sport- und Gesundheitsdidaktik at Technische Universität München (TUM), Am Olympiacampus 11, 80809 München, Germany. The legal entity responsible for the Services is being formalised. These Terms will be updated with the final entity details before any material change to the Services.

These Terms form a binding agreement between you, as a participant in the Zura pilot programme (“you” or “your”), and us. The effective date of this Agreement is when you accept these Terms during onboarding to the pilot, or when you otherwise use the Services.

We may make changes to these Terms from time to time. For material changes, we will provide reasonable advance notice as described in Section 16. If you continue to use the Services after a change takes effect, you agree to be bound by the updated Terms. If you do not agree to these Terms, you must immediately stop using the Services.

1. The Services

The Zura Services include:

• Health and fitness features: food recognition from photos, body composition tracking from user-submitted images, AI-generated workout and nutrition recommendations, and personal wellness tracking.
• Wearable integration: where you choose to connect a wearable device, we import health and activity data through Open Wearables, an open-source wearable integration platform we self-host in the EU.
• Zuri AI assistant: a conversational AI assistant that answers your questions and can update your workout or nutrition plans on your instruction.

You acknowledge and consent to our discretion in modifying, updating, or otherwise altering these Services. The availability and functionality of third-party services integrated with Zura, including wearable platforms, are governed by their respective terms of use.

2. Artificial Intelligence Features

Certain features of the Services use artificial intelligence or machine learning technologies to generate insights, recommendations, or other content (collectively, “AI-Generated Content”). You acknowledge and agree that:

• AI-Generated Content is produced automatically and may contain errors, inaccuracies, or omissions.
• AI-Generated Content does not constitute medical advice, diagnosis, or treatment and should not be relied upon as such.
• We do not guarantee the accuracy, completeness, or fitness for any particular purpose of any AI-Generated Content.
• You should consult a qualified healthcare professional before making any health-related decisions, regardless of any AI-Generated Content you receive through the Services.

In accordance with Article 50 of the EU AI Act (Regulation (EU) 2024/1689), we provide the following transparency information regarding our use of AI:

• Zuri is an AI system. You are interacting with an AI, not a human.
• We do not use AI to make automated decisions that produce legal effects or similarly significantly affect you within the meaning of Article 22 of the GDPR.
• We do not use voice characteristics, facial features, or other biometric data to infer emotional states for the purpose of influencing your decisions.
• We do not use your personal data to train AI models. Our third-party AI service providers are contractually prohibited from using your data to train their models.
• You will not use the AI Features to attempt to extract training data, reverse-engineer the underlying models, or generate content that violates these Terms or applicable law.

Where AI outputs relate to health, fitness, or nutrition, the Wellness Disclaimer in Section 3 applies.

3. Wellness Disclaimer and Acknowledgements

By using our Services, you acknowledge and agree to the following:

• Wellness purposes only. Our Services are for general health, fitness, and wellness information purposes only. The information provided is not a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Nothing stated or provided through our Services is intended to be, or should be taken as, the practice of medical, mental health, physical therapy, professional, or counselling care.
• Not a medical device. Zura is not a medical device under Regulation (EU) 2017/745 (Medical Device Regulation). The Services do not diagnose, treat, cure, or prevent any disease or medical condition. Your health data is governed by our Privacy Policy. You should not use the Services to store or transmit information that you believe requires the special protections applicable to clinical health records.
• No replacement for professional care. The Services, including all AI-generated outputs, information, text, images, and other materials, are not intended to be and should not be used in place of (a) the advice of your physician or other medical professionals, or (b) a visit, call, or consultation with your physician or other medical professionals.
• Consult a physician. Should you have any health-related questions, please consult your physician or other qualified medical provider promptly. You should never disregard medical advice or delay in seeking medical advice because of any information presented on the Services. The transmission and receipt of information through the Services does not create a doctor-patient, therapist-patient, or other healthcare professional relationship between you and us.
• Be sensitive to your body. Before making any changes to your sleep, exercise, or nutrition based on information provided through the Services, you should consult a physician. If you experience unexpected, repeating, or long-term pain, fatigue, or discomfort while using the Services, you should stop and consult a physician before continuing. The information in the Services may be misleading if your physiological functions and responses differ significantly from population averages due to medical conditions or other individual differences.

4. Privacy

By accessing or using the Services, you expressly agree to be bound by all the terms and conditions of this Agreement and our Privacy Policy, which is incorporated herein by reference. If you do not agree to those terms, you may not use the Services. Any Personal Information you provide to us is subject to the Privacy Policy, which governs our collection and use of your information. By using the Services, you consent to the collection and use of your information as set forth in the Privacy Policy.

If there is any conflict between these Terms and the Privacy Policy in matters of personal data processing, the Privacy Policy prevails.

5. The Closed Pilot Programme

The Services are currently being made available as part of a closed pilot programme, beginning on or around 20 May 2026, prior to public release. The pilot is by invitation only. By participating, you acknowledge and agree that:

• Pre-release software. The Services are pre-release software and are provided on an “as available” basis. They may contain errors, incomplete features, or unexpected behaviour, and may be unavailable or perform differently than the eventual public release.
• No charge. Participation in the pilot is offered free of charge.
• Voluntary. Participation is voluntary. You may withdraw at any time, without giving reasons and without negative consequence, by deleting your account through the application or by contacting us at info@zurahealthos.com. You may also request the deletion of all your Personal Information held by us, which we will process in accordance with the retention periods set out in our Privacy Policy and applicable law.
• Modifications. We may modify, suspend, or terminate the pilot programme at any time. Where reasonably possible, we will give you reasonable advance notice of pilot conclusion together with information about how your data will be handled, in accordance with our Privacy Policy.
• Confidentiality of pre-release features. The Services include features that have not yet been publicly released. You agree to use reasonable care to keep information about non-public features confidential and not to disclose such information to third parties without our prior written consent, except as required by law.
• No future commitment. The pilot does not create any expectation of continued access to the Services after pilot conclusion, nor any guarantee that any public release will include the same features.

6. Eligibility and Accounts

6.1 Eligibility

To use the Services, you represent and warrant that:

• you are at least 18 years of age;
• you have received a valid invitation to participate in the closed pilot programme;
• you are legally qualified to enter into a binding contract under the laws applicable to you;
• you are not prohibited by law from using our Services; and
• you do not have more than one account on our Services, and you have not previously been removed from our Services by us.

If at any time you cease to meet these requirements, we reserve the right to delete your account and to remove your access to the Services.

6.2 Accounts

To use the Services, you must create an account using a valid email address and a secure password. You agree that the information you provide will be true and accurate, and you agree to keep it up to date during your participation in the pilot. You are responsible for:

• maintaining the confidentiality of your account credentials;
• all activity that occurs under your account;
• notifying us promptly at info@zurahealthos.com if you suspect any unauthorised use of your account or any other security breach affecting your account.

You may not share your account credentials with any other person, and you may not register more than one account during the pilot programme without our prior written consent.

7. Your Content

The Services allow you to submit text, photos, messages, feedback, and other content (collectively, “Your Content”), including:

• body images submitted for body composition tracking;
• food images submitted for AI-powered food recognition;
• messages exchanged with the Zuri AI assistant;
• workout logs, dietary information, and other user-generated data;
• feedback, bug reports, and survey responses.

7.1 Ownership and licence

You retain ownership of Your Content. The processing of personal data within Your Content is governed by our Privacy Policy.

By submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display Your Content solely for the purpose of providing the Services to you, in accordance with our Privacy Policy. This licence terminates when you delete Your Content or when your account is terminated, except where retention is required by applicable law or expressly permitted under our Privacy Policy.

7.2 Representations and warranties

You represent and warrant that, in connection with Your Content:

• you have all necessary rights to submit Your Content;
• Your Content does not infringe any third party’s intellectual property, privacy, or other rights;
• Your Content does not depict any person other than yourself in body or other identifying images submitted to AI features;
• Your Content does not contain unlawful, harassing, defamatory, threatening, or harmful material;
• Your Content does not contain another person’s private or confidential information.

7.3 Feedback

Feedback you provide during the pilot — including bug reports, feature suggestions, survey responses, interview contributions, and general comments (“Feedback”) — may be used by us to improve the Services. You grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use Feedback for product improvement, internal research, and commercial purposes related to the Services, without compensation or attribution.

This licence covers Feedback as such and does not extend to personal data contained in Your Content, which remains governed by our Privacy Policy.

8. Acceptable Use and Restrictions

When using the Services, you agree not to:

• use the Services for any unlawful purpose or in violation of these Terms;
• submit content (including images and messages) that is illegal, harmful, harassing, defamatory, infringing, or that depicts another person without their consent;
• submit images of any person other than yourself for body analysis or other AI processing;
• attempt to circumvent, disable, or interfere with security or integrity features of the Services;
• reverse-engineer, decompile, or attempt to extract the source code, AI models, or training data underlying the Services, except to the extent permitted by mandatory applicable law;
• use automated means (bots, scrapers, scripts) to access or interact with the Services;
• probe the vulnerability of the Services or any system or network used by us, or breach or circumvent any security or authentication measure;
• access non-public areas or parts of the Services that you have not been invited to;
• impersonate any person or misrepresent your identity or affiliation;
• use the Services to provide medical, nutritional, or therapeutic advice to other persons;
• advocate bigotry or hatred against any person or group of people based on race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or any other protected characteristic;
• harass or abuse our personnel or any representatives or agents acting on behalf of the Company;
• use the Services in any manner that could damage, disable, overburden, or impair our systems or those of our service providers; or
• violate the law in any way.

We may suspend or terminate your access to the Services if we believe, acting reasonably, that you have breached these acceptable use rules. Where reasonably possible, we will notify you of such action.

9. Intellectual Property and Your Licence to the Services

All rights, title, and interest in and to the Services, including all software, AI models, designs, content, trademarks, logos, and documentation (collectively, the “Zura Materials”), are owned by us or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Mobile App on your personal devices for your personal, non-commercial use during the pilot programme.

Except for the limited licence to access the Services described above, nothing in these Terms grants you any right, title, or interest in any intellectual property of the Company, our service providers, or any other third party. The licences granted to you under these Terms terminate automatically upon the end of the pilot programme, termination of your account, or termination of these Terms. Upon termination, you must cease all use of the Zura Materials and delete the Mobile App from your devices.

10. Third-Party Services and Links

The Services may contain links to, or interoperate with, websites and services operated by third parties (collectively, “Third-Party Services”), including wearable platforms and our service providers. We do not control the content or practices of Third-Party Services and are not responsible for them. Third-Party Services have their own terms of use and privacy policies, and your interactions with them are governed by those terms. Any visit you make to a Third-Party Service is at your own risk.

In particular, where you choose to connect a wearable device, your use of that device and the associated platform is governed by the device manufacturer’s and platform provider’s terms, not by these Terms.

11. Service Availability and Modifications

We will use reasonable efforts to make the Services available during the pilot programme, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, technical issues, or events beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any feature of the Services at any time during the pilot, with or without notice. Where a change materially affects your use of the Services, we will use reasonable efforts to notify you in advance.

12. Suspension and Termination

12.1 Termination by you

You may terminate your participation in the pilot at any time, without giving reasons and without negative consequence, by deleting your account through the application or by contacting us at info@zurahealthos.com. The handling of your personal data after termination is described in our Privacy Policy.

12.2 Termination by us

We may terminate or suspend your access to the Services:

• if you breach these Terms in a way that is material or repeated;
• if continued provision of the Services to you would expose us to legal or regulatory risk;
• upon conclusion of the pilot programme, in accordance with the notice obligations in Section 5;
• for technical, security, or operational reasons that make continued provision impracticable;
• if we have a reasonable belief that you have misrepresented your eligibility (including age).

Where reasonably possible, we will provide reasonable advance notice of termination. We will not terminate your account arbitrarily or in retaliation for the lawful exercise of your rights, including your data subject rights under the GDPR.

12.3 Effect of termination

Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including intellectual property provisions, disclaimers, limitation of liability, and governing law) will continue to apply. Your personal data will be handled in accordance with our Privacy Policy.

13. Disclaimers

The following disclaimers apply to the maximum extent permitted by applicable law and do not limit any rights that cannot be excluded or limited under mandatory consumer protection law in your jurisdiction.

The Services are provided on an “as is” and “as available” basis for the duration of the pilot programme. We do not warrant that:

• the Services will meet your specific requirements or expectations;
• the Services will be uninterrupted, timely, secure, or error-free;
• AI-Generated Content will be accurate, reliable, or complete;
• any defects in the Services will be corrected.

In particular, we make no representations or warranties regarding the accuracy of AI-generated food analyses, body composition estimates, workout recommendations, nutrition suggestions, or responses from the Zuri assistant. You assume all risk associated with your reliance on AI-Generated Content.

14. Limitation of Liability

The following limitations apply to the maximum extent permitted by applicable law and do not limit any liability that cannot be excluded or limited under mandatory law.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence or that of our employees or agents;
• intentional misconduct or gross negligence;
• any other liability that cannot be excluded or limited under applicable mandatory law, including the German Product Liability Act (Produkthaftungsgesetz).

Subject to the above, our liability for breach of essential contractual obligations (wesentliche Vertragspflichten / Kardinalpflichten) — meaning obligations whose fulfilment is essential to the proper performance of these Terms and on whose fulfilment you may regularly rely — is limited to foreseeable damages typical for this type of contract.

For all other claims, our total aggregate liability arising out of or in connection with your use of the Services during the pilot programme is limited to one thousand euros (€1,000).

The Services are provided for wellness and personal fitness tracking purposes only and do not constitute medical advice. We are not liable for any health-related decisions made on the basis of information provided through the Services. You are responsible for consulting qualified healthcare professionals before relying on any information from the Services for health decisions.

15. Indemnification

To the extent permitted by applicable law, you agree to hold us harmless from any third-party claims, damages, or expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms;
• Your Content, where it infringes the rights of any third party;
• your unlawful or grossly negligent use of the Services.

This Section 15 does not apply to consumers to the extent that German consumer law restricts indemnification obligations of consumers.

16. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of these Terms will reflect any changes.

Where changes are material — for example, where they affect your rights or obligations — we will notify you in advance, by email or through a prominent notice in the application. Material changes will take effect no earlier than 30 days after notification, unless a shorter period is required by law or by reasons of safety or security.

If you do not agree with a material change, you may terminate your participation in the pilot before the change takes effect by deleting your account. Your continued use of the Services after a material change takes effect constitutes acceptance of the updated Terms.

17. Notices

We may provide you with notices in any of the following ways: (i) through the Services, including by a banner or pop-up within the Mobile App or Site; (ii) by email, sent to the address you provided us at registration; or (iii) by other means using the contact information you provided us. Notices to you will be deemed received and effective upon receipt or 24 hours after they were published or sent, whichever is earlier.

You may provide notices to us at info@zurahealthos.com or by postal mail to the address in Section 20.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the rules of conflict of laws.

If you are a consumer habitually resident in another European Union or European Economic Area member state, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of habitual residence.

The place of jurisdiction for all disputes arising out of or in connection with these Terms is München, Germany, to the extent permitted by applicable law. Consumers may also bring proceedings in the courts of their country of habitual residence in accordance with applicable EU consumer protection rules.

19. Consumer Dispute Resolution

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

In accordance with § 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz — VSBG), we inform you that we are not obliged to and do not currently participate in dispute resolution proceedings before a consumer arbitration board.

20. Miscellaneous

20.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent.

20.2 Entire agreement

These Terms, together with the Privacy Policy and any pilot-specific information sheet you have received, constitute the entire agreement between you and us regarding your participation in the pilot programme and supersede any prior agreements or understandings.

20.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision.

20.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, subject to applicable data protection law.

20.5 Language

These Terms were prepared in English. In case of any inconsistency between this English version and any translation, the English version prevails for the duration of the pilot programme.

20.6 Contact

If you have questions about these Terms, please contact us at:

Email: info@zurahealthos.com

Postal address: Zura Health OS, c/o Technische Universität München, Lehrstuhl für Sport- und Gesundheitsdidaktik, Am Olympiacampus 11, 80809 München, Deutschland