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Last Updated: 14 May 2026
Welcome and thank you for your interest in Zura! These Terms of Use (this “Agreement” or these “Terms”) describe the terms and conditions applicable to your use of the Zura Health OS mobile application (the “Mobile App”), our website at zurahealthos.com (the “Site”), and the services, content, communications, and product features relating to the Site and Mobile App (collectively with the Site and Mobile App, the “Services”).
The Services are currently operated by the Zura team (“Company,” “we,” “us” or “our”), based at the Lehrstuhl für Sport- und Gesundheitsdidaktik at Technische Universität München (TUM), Am Olympiacampus 11, 80809 München, Germany. The legal entity responsible for the Services is being formalised. These Terms will be updated with the final entity details before any material change to the Services.
These Terms form a binding agreement between you, as a participant in the Zura pilot programme (“you” or “your”), and us. The effective date of this Agreement is when you accept these Terms during onboarding to the pilot, or when you otherwise use the Services.
We may make changes to these Terms from time to time. For material changes, we will provide reasonable advance notice as described in Section 16. If you continue to use the Services after a change takes effect, you agree to be bound by the updated Terms. If you do not agree to these Terms, you must immediately stop using the Services.
The Zura Services include:
You acknowledge and consent to our discretion in modifying, updating, or otherwise altering these Services. The availability and functionality of third-party services integrated with Zura, including wearable platforms, are governed by their respective terms of use.
Certain features of the Services use artificial intelligence or machine learning technologies to generate insights, recommendations, or other content (collectively, “AI-Generated Content”). You acknowledge and agree that:
In accordance with Article 50 of the EU AI Act (Regulation (EU) 2024/1689), we provide the following transparency information regarding our use of AI:
Where AI outputs relate to health, fitness, or nutrition, the Wellness Disclaimer in Section 3 applies.
By using our Services, you acknowledge and agree to the following:
By accessing or using the Services, you expressly agree to be bound by all the terms and conditions of this Agreement and our Privacy Policy, which is incorporated herein by reference. If you do not agree to those terms, you may not use the Services. Any Personal Information you provide to us is subject to the Privacy Policy, which governs our collection and use of your information. By using the Services, you consent to the collection and use of your information as set forth in the Privacy Policy.
If there is any conflict between these Terms and the Privacy Policy in matters of personal data processing, the Privacy Policy prevails.
The Services are currently being made available as part of a closed pilot programme, beginning on or around 20 May 2026, prior to public release. The pilot is by invitation only. By participating, you acknowledge and agree that:
To use the Services, you represent and warrant that:
If at any time you cease to meet these requirements, we reserve the right to delete your account and to remove your access to the Services.
To use the Services, you must create an account using a valid email address and a secure password. You agree that the information you provide will be true and accurate, and you agree to keep it up to date during your participation in the pilot. You are responsible for:
You may not share your account credentials with any other person, and you may not register more than one account during the pilot programme without our prior written consent.
The Services allow you to submit text, photos, messages, feedback, and other content (collectively, “Your Content”), including:
You retain ownership of Your Content. The processing of personal data within Your Content is governed by our Privacy Policy.
By submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display Your Content solely for the purpose of providing the Services to you, in accordance with our Privacy Policy. This licence terminates when you delete Your Content or when your account is terminated, except where retention is required by applicable law or expressly permitted under our Privacy Policy.
You represent and warrant that, in connection with Your Content:
Feedback you provide during the pilot — including bug reports, feature suggestions, survey responses, interview contributions, and general comments (“Feedback”) — may be used by us to improve the Services. You grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use Feedback for product improvement, internal research, and commercial purposes related to the Services, without compensation or attribution.
This licence covers Feedback as such and does not extend to personal data contained in Your Content, which remains governed by our Privacy Policy.
When using the Services, you agree not to:
We may suspend or terminate your access to the Services if we believe, acting reasonably, that you have breached these acceptable use rules. Where reasonably possible, we will notify you of such action.
All rights, title, and interest in and to the Services, including all software, AI models, designs, content, trademarks, logos, and documentation (collectively, the “Zura Materials”), are owned by us or our licensors and are protected by intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Mobile App on your personal devices for your personal, non-commercial use during the pilot programme.
Except for the limited licence to access the Services described above, nothing in these Terms grants you any right, title, or interest in any intellectual property of the Company, our service providers, or any other third party. The licences granted to you under these Terms terminate automatically upon the end of the pilot programme, termination of your account, or termination of these Terms. Upon termination, you must cease all use of the Zura Materials and delete the Mobile App from your devices.
The Services may contain links to, or interoperate with, websites and services operated by third parties (collectively, “Third-Party Services”), including wearable platforms and our service providers. We do not control the content or practices of Third-Party Services and are not responsible for them. Third-Party Services have their own terms of use and privacy policies, and your interactions with them are governed by those terms. Any visit you make to a Third-Party Service is at your own risk.
In particular, where you choose to connect a wearable device, your use of that device and the associated platform is governed by the device manufacturer’s and platform provider’s terms, not by these Terms.
We will use reasonable efforts to make the Services available during the pilot programme, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, technical issues, or events beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any feature of the Services at any time during the pilot, with or without notice. Where a change materially affects your use of the Services, we will use reasonable efforts to notify you in advance.
You may terminate your participation in the pilot at any time, without giving reasons and without negative consequence, by deleting your account through the application or by contacting us at info@zurahealthos.com. The handling of your personal data after termination is described in our Privacy Policy.
We may terminate or suspend your access to the Services:
Where reasonably possible, we will provide reasonable advance notice of termination. We will not terminate your account arbitrarily or in retaliation for the lawful exercise of your rights, including your data subject rights under the GDPR.
Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including intellectual property provisions, disclaimers, limitation of liability, and governing law) will continue to apply. Your personal data will be handled in accordance with our Privacy Policy.
The following disclaimers apply to the maximum extent permitted by applicable law and do not limit any rights that cannot be excluded or limited under mandatory consumer protection law in your jurisdiction.
The Services are provided on an “as is” and “as available” basis for the duration of the pilot programme. We do not warrant that:
In particular, we make no representations or warranties regarding the accuracy of AI-generated food analyses, body composition estimates, workout recommendations, nutrition suggestions, or responses from the Zuri assistant. You assume all risk associated with your reliance on AI-Generated Content.
The following limitations apply to the maximum extent permitted by applicable law and do not limit any liability that cannot be excluded or limited under mandatory law.
Nothing in these Terms excludes or limits our liability for:
Subject to the above, our liability for breach of essential contractual obligations (wesentliche Vertragspflichten / Kardinalpflichten) — meaning obligations whose fulfilment is essential to the proper performance of these Terms and on whose fulfilment you may regularly rely — is limited to foreseeable damages typical for this type of contract.
For all other claims, our total aggregate liability arising out of or in connection with your use of the Services during the pilot programme is limited to one thousand euros (€1,000).
The Services are provided for wellness and personal fitness tracking purposes only and do not constitute medical advice. We are not liable for any health-related decisions made on the basis of information provided through the Services. You are responsible for consulting qualified healthcare professionals before relying on any information from the Services for health decisions.
To the extent permitted by applicable law, you agree to hold us harmless from any third-party claims, damages, or expenses (including reasonable legal fees) arising out of or in connection with:
This Section 15 does not apply to consumers to the extent that German consumer law restricts indemnification obligations of consumers.
We may update these Terms from time to time. The “Last Updated” date at the top of these Terms will reflect any changes.
Where changes are material — for example, where they affect your rights or obligations — we will notify you in advance, by email or through a prominent notice in the application. Material changes will take effect no earlier than 30 days after notification, unless a shorter period is required by law or by reasons of safety or security.
If you do not agree with a material change, you may terminate your participation in the pilot before the change takes effect by deleting your account. Your continued use of the Services after a material change takes effect constitutes acceptance of the updated Terms.
We may provide you with notices in any of the following ways: (i) through the Services, including by a banner or pop-up within the Mobile App or Site; (ii) by email, sent to the address you provided us at registration; or (iii) by other means using the contact information you provided us. Notices to you will be deemed received and effective upon receipt or 24 hours after they were published or sent, whichever is earlier.
You may provide notices to us at info@zurahealthos.com or by postal mail to the address in Section 20.
These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the rules of conflict of laws.
If you are a consumer habitually resident in another European Union or European Economic Area member state, this choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of habitual residence.
The place of jurisdiction for all disputes arising out of or in connection with these Terms is München, Germany, to the extent permitted by applicable law. Consumers may also bring proceedings in the courts of their country of habitual residence in accordance with applicable EU consumer protection rules.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.
In accordance with § 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz — VSBG), we inform you that we are not obliged to and do not currently participate in dispute resolution proceedings before a consumer arbitration board.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent.
These Terms, together with the Privacy Policy and any pilot-specific information sheet you have received, constitute the entire agreement between you and us regarding your participation in the pilot programme and supersede any prior agreements or understandings.
Our failure to enforce any provision of these Terms is not a waiver of that provision.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, subject to applicable data protection law.
These Terms were prepared in English. In case of any inconsistency between this English version and any translation, the English version prevails for the duration of the pilot programme.
If you have questions about these Terms, please contact us at:
Email: info@zurahealthos.com
Postal address: Zura Health OS, c/o Technische Universität München, Lehrstuhl für Sport- und Gesundheitsdidaktik, Am Olympiacampus 11, 80809 München, Deutschland