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Write to us, or find the answer to the most common questions below.
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The more we know, the faster we can fix it. Please tell us:
If you write from another address, tell us the email address of your Zura account.
Menu → Settings → Delete Account, at the bottom of the page.
Use the account deletion form if your account has a password. If you signed up with Google or Apple, delete it in the app.
Your account is deactivated straight away, and your data is permanently deleted after 90 days. Signing back in before then cancels the deletion.
Deleting your account does not cancel Premium. Cancel it in the App Store or Google Play as well, or it keeps renewing.
In the app, open Menu → Settings → Privacy → Export my data. After a minute or so you get a ZIP file with a page you can read and a file other apps can use.
You buy Premium in the app, through the App Store or Google Play. To cancel, open your App Store subscriptions or Google Play subscriptions; cancelling stops the next renewal.
Payments go through Apple or Google, so refunds are requested there: for the App Store at reportaproblem.apple.com, for Google Play through Google's refund help page. In the EU you can also withdraw from a subscription within 14 days of buying it, as set out in section 6.5 of our Terms of Use.
Deleting your Zura account does not cancel Premium: cancel it in the store as well.
Write to info@zurahealthos.com. We answer privacy requests within one month.
Our Privacy Policy explains what we collect and why.